Job Description :
1. Drive CSI and effective service processes and reach in the field through service network.
2. Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues if any.
3. Develop and maintain dealership service workshop standards.
4. Improve and standardise service processes at dealerships.
5. Improve service capability through training of dealer service personnel.
- Service processes
- Resolve product quality issues